Every call audited.Every finding backedby a quote.
ADAM-AR turns customer calls into diarized transcripts, rule-by-rule scores and fatal-breach alerts for Indian broking, wealth and support desks.
Two products, one voice platform
AI Audit
Score every recorded call against your own rulebook. Get transcripts, evidence quotes, compliance flags, risk indicators and coaching notes.
From ₹7,999 / month, 5,000 audited minutes
Explore AI AuditAI Support Desk
AI voice agents that make and receive calls, answer common questions, follow approved workflows and hand over to your staff.
From ₹2,999 / month, 300 connected minutes
Explore AI Support DeskManual spot-checks versus ADAM-AR
Sampling leaves most calls unheard. ADAM-AR listens to all of them.
| What you measure | Manual audits | ADAM-AR |
|---|---|---|
| Coverage | 1% to 3% random spot-checks | 100% of calls |
| Turnaround | 3 to 7 business days per batch | Under 60 seconds |
| Evidence | Subjective reviewer notes | Verbatim, timestamped, speaker-tagged quotes |
| Fatal breaches | High risk of going undiscovered | Flagged on every call |
| Adding desks | Cost rises with headcount | Unlimited isolated desks |
See your own calls audited
Send us a sample of recordings and we will walk you through the scorecard, flags and coaching output.
Talk to usAI Audit
A quality-analysis platform for support teams, broking desks, BPOs and contact centres. It processes recordings and returns transcripts, scores, compliance flags, risk indicators and coaching insights.
What you get
Operational intelligence
See call throughput, conversation duration and audit coverage as audio arrives.
Deterministic rubrics
Evaluation matrices where every point is tied to a verbatim quote, so nothing is scored without evidence.
Fatal compliance overrides
A critical violation sets the final score to zero and still keeps the coaching feedback.
Actionable coaching
“What to say instead” suggestions with the agent’s exact words and alternative phrasing.
Serverless resilience
Cloudflare Workers, D1 and R2 storage with a one-call-per-minute queue for steady uptime.
Governance and isolation
A dedicated database partition per desk keeps equities, mutual funds and support data apart.
How a call becomes an audit
Ingest
Upload audio or connect a telephony PBX webhook with dual-channel stereo separation.
Diarize
Timestamped speaker turns separate advisor and client with millisecond precision.
Audit
Checks for disclosures, consent and zero-return guarantees, each with a quoted source line.
Dispatch
Scorecards and coaching go to advisors and compliance heads in one click.
Isolated operational desks
Each desk has its own database partition, scorecard and access permissions. Equity, mutual fund advisory, and support and governance desks are covered.
Pre-order regulatory desk
Enforces SEBI voice mandates against exchange trade books: caller CLI, pre-order consent order and scrip disclosures.
5 binary regulatory parametersEquity onboarding desk
Monitors demat and trading account opening checks, risk-profiling disclosures and client declaration recordings.
5-point quality scorecardEquity regular desk
Audits advisory dialogues, market order confirmations, MTF disclosures and objection handling.
5-point quality scorecardAudit plans start at ₹7,999 a month
5,000 audited minutes included, with overage from ₹1.05 a minute.
Compare plansAI Support Desk
An AI voice support product that makes and receives customer calls, answers common questions, follows approved workflows and escalates to your human team.
What it does
Inbound and outbound calling
Handle incoming queries and place outgoing calls, subject to consent, notices and telecom rules.
Approved workflows
Agents follow the steps you sign off, from a single agent on Starter to multiple agents on Business.
Knowledge base
Answers come from your content, from a basic base up to an advanced, custom one.
Human escalation
Hand a conversation to staff when needed, with custom escalation workflows on Business.
Summaries and analytics
Every call gets a summary and history, with standard to advanced analytics by plan.
CRM integrations
Optional add-on on Growth, included or agreed in scope on Business.
Plans cap simultaneous calls and monthly connected minutes. 24/7 availability does not mean unlimited minutes. Enterprise needs concurrency, minutes, integrations, deployment and SLA agreed in a written quotation.
Support Desk plans start at ₹2,999 a month
One concurrent call and 300 connected minutes, with overage from ₹5.50 a minute.
Compare plansPricing
Simple monthly plans in INR. Each plan lists exactly what you get for the price.
Estimate your AI Audit plan
Prices are monthly, in INR, and exclude GST. These are proposed launch prices for customer testing and may change after a cost review of measured production usage. Integrations, data retention, custom reports, dedicated hosting, SLA and onboarding may carry separate fees. Nothing is unlimited unless a signed contract says so.
Pricing questions
What counts as an audited minute?
The actual audio duration processed, not the number of calls. Call counts on this page are 20-minute illustrations.
What happens if I use more than my allowance?
Extra minutes are billed at your plan’s overage rate. If you regularly exceed it, a bigger plan or an enterprise quote is usually cheaper.
Is GST included?
No. Prices exclude GST, and we issue GST invoices.
What is a concurrent call?
A call that is active at the same moment. The limit caps simultaneous calls, not the total calls in a month.
Can I start with a pilot?
Yes. We pilot with a few Indian businesses first. Tell us about your desks and we will suggest a plan.
Security and governance
Call audio is sensitive. ADAM-AR keeps every desk’s data separate and every action on record.
Role-based access control
People see only the desks and scorecards their role allows.
Isolated desk databases
Each desk runs on its own partition, so there is no cross-desk bleed.
Tamper-proof audit trails
Incidents and actions are written to immutable logs, and each ticket gets a tracking ID.
Hardened sessions
PBKDF2 password hashing through Web Crypto and HttpOnly session cookies.
Documented data terms
Recording notices, access controls, retention and deletion terms are documented for every customer.
Measured before promised
We pilot with a few businesses first and measure accuracy and call completion before guaranteeing SLAs.
Talk to us
Tell us about your desks and call volumes. We will reply with a demo plan and a quote.
Contact
Email is the fastest way to reach the team.
Email
contact@fingtaj.com
Useful to include
Your desks, monthly call volume and average call length, and whether you need audit, support desk or both.
Your email app should open with this message addressed to contact@fingtaj.com. If it did not, copy the message and send it to that address.
Privacy policy
Last updated 15 November 2026
Who we are
ADAM-AR is operated by [Legal entity name] (“we”, “us”). You can reach us at contact@fingtaj.com. Write to us there for any privacy request.
Two roles
Website visitors. For details you send us through this site, we decide why and how they are used.
Customer call data. When a customer uses AI Audit or AI Support Desk, the customer decides why its call recordings and transcripts are processed. We process them on the customer’s instructions under a written agreement. A data processing agreement is available on request.
What we collect
- Website: name, work email, organisation, call volume, your message, a record of your consent, and technical data such as IP address in server logs.
- Product: audio recordings, transcripts, scores and flags, user account details and usage minutes.
Why we use it
- To answer enquiries, prepare demos and send quotes.
- To provide, secure and support the service.
- To bill customers and keep GST and company records.
- To meet legal obligations and lawful requests from authorities.
We do not sell personal data.
Consent
We ask for your consent before using details from our contact form. You can withdraw it at any time by emailing contact@fingtaj.com. Withdrawal does not affect use that already happened lawfully.
Who we share it with
Hosting, telephony, transcription and AI providers that work for us, and authorities when the law requires it: [list providers]. Our infrastructure runs on Cloudflare; data location: [confirm regions].
How long we keep it
Enquiries: [12 months]. Customer call data: as set in the customer’s contract and retention settings, then deleted within [30 days] of termination unless the law requires longer. Billing records: as required by tax and company law.
Security
Role-based access control, isolated databases for each desk, hashed passwords, HttpOnly session cookies and tamper-proof audit trails. No system is perfectly secure. If a breach affects your data we will notify you and the authorities as the law requires.
Your rights
You can ask to access, correct or erase your personal data, withdraw consent, nominate someone to act for you, and complain to us. Write to contact@fingtaj.com. If we do not resolve it, you can approach the Data Protection Board of India once its complaint process applies to your case.
Children
Our services are for businesses. We do not knowingly collect data from anyone under 18.
Laws we follow
Information Technology Act, 2000 and the Reasonable Security Practices and SPDI Rules, 2011; the Digital Personal Data Protection Act, 2023 and Rules, 2025. Most DPDP duties apply from 13 May 2027, and we are aligning with them ahead of that date.
Changes
We will post updates here with a new date.
Terms of service
Last updated 15 November 2026
Agreement
These terms govern use of this website and ADAM-AR services by [Legal entity name]. A signed order form or contract overrides these terms where they differ. By using the services you confirm you have authority to bind your organisation.
Services and plans
AI Audit and AI Support Desk are provided as monthly subscriptions with the allowances shown on the Pricing page. Prices are in INR and exclude GST. Extra usage is billed at the published overage rate. Listed prices are proposed launch prices and can change for new subscriptions after a cost review. Nothing is unlimited unless a signed contract says so.
Fees and tax
We issue GST invoices. Fees are due as stated on the invoice. Late payment can lead to suspension after notice. Integrations, retention, custom reports, dedicated hosting, SLA and onboarding may carry separate fees.
Your responsibilities
- Have a lawful basis and any required consent and notice for every recording and call you upload or place.
- Follow the call compliance and acceptable use rules.
- Keep login details secure and tell us promptly about misuse.
Your data
You own your recordings, transcripts and outputs. You allow us to process them only to provide the service, as set out in the privacy policy and any data processing agreement.
AI output
Scores, flags and summaries are produced by AI and may contain errors. They support, and do not replace, review by your qualified compliance staff. See the disclaimer.
Intellectual property and confidentiality
We keep all rights in the platform, software and branding. Each party keeps the other’s non-public information confidential, except where disclosure is required by law.
Availability
We aim for high availability but give no uptime guarantee unless an SLA is agreed in writing.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees you paid in the [12] months before the claim.
Termination
You can cancel as described in the refunds and cancellation policy. We may suspend or end access for material breach or unlawful use.
Governing law and disputes
Indian law governs these terms. Disputes go first to the grievance process, then to arbitration under the Arbitration and Conciliation Act, 1996, seated in [city], and the courts at [city] have jurisdiction.
Refunds and cancellation
Last updated 15 November 2026
Cancelling
You can cancel a monthly plan by emailing contact@fingtaj.com. Cancellation takes effect at the end of the current billing month, and you keep access until then.
Refunds
- Fees for a month already started and usage already consumed are not refundable.
- Duplicate or wrongly calculated charges are corrected or refunded within [7] business days of confirmation.
- If we fail to provide the service as the contract says, you may claim a credit or refund as the contract provides.
- Overage charges are refundable only if they were billed in error.
Billing disputes
Tell us within [7] days of the invoice date, with the invoice number and a short description. We acknowledge within 48 hours.
Pilots and enterprise
Pilot and enterprise terms in a signed order form override this page. Refunds are processed to the original payment method.
Shipping
ADAM-AR is a digital service. Nothing is shipped.
Call compliance and acceptable use
Rules for customers using AI Support Desk and AI Audit
AI Support Desk: outbound and inbound calls
The customer is the principal entity responsible for every call placed under its registration. Before you call, make sure you:
- are registered under TRAI’s TCCCPR 2018 framework (DLT) where your calls are commercial communications, and use only approved headers and templates;
- check numbers against the national do-not-call preference register and hold valid consent where required;
- call only within permitted hours and show a valid caller ID;
- tell people at the start that they are speaking with an AI agent and that the call may be recorded. A TRAI proposal on AI voice is expected to make this disclosure mandatory, and we recommend it now;
- keep records of consent, call outcome and recording notices.
AI Audit: recordings
You must have a lawful basis and any required notice or consent for the recordings you upload. If you are regulated, for example as a SEBI-registered intermediary, you remain responsible for your own recording, retention and reporting duties. ADAM-AR assists with audit and does not replace them.
Not allowed
- Spam, harassment, threats or misleading calls.
- Impersonating a person or organisation, or cloning a voice without permission.
- Fraud, unlawful collections practices or any unlawful content.
- Trying to bypass limits, security or other customers’ isolation.
We may suspend a service that breaks these rules or that telecom providers or regulators ask us to stop.
Cookie policy
Last updated 15 November 2026
This website
This website does not set advertising or analytics cookies. Its fonts load from Google Fonts, so Google receives your IP address when the page loads.
Product sign-in
The workplace app uses strictly necessary, HttpOnly session cookies to keep you signed in and secure. They expire when the session ends.
Future changes
If we add analytics or marketing cookies, we will ask for your consent first and update this page. To withdraw consent, email contact@fingtaj.com.
Disclaimer
Last updated 15 November 2026
Not legal or regulatory advice
Content on this website is general information. It is not legal, tax, financial or regulatory advice. ADAM-AR is not approved or endorsed by SEBI, TRAI, RBI or any other regulator.
AI can be wrong
Transcripts, scores and flags can contain errors. Verify important findings before acting on them.
Illustrative figures
Sample audits, comparisons and call equivalents are illustrations. Results depend on audio quality, language and your rulebook. Prices are proposed launch prices and exclude GST.
Third-party links
We are not responsible for the content of other websites.